FAQs

 

Can I cancel my order after I've made a purchase on the website? - You can.
We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item? - Our Guarantee.
Our return policy lasts 7 days beginning only when our package is delivered to your address.
We will accept any returns for all undamaged items within 7 days to guarantee customer expectations and ensure satisfaction of your purchases.
We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team and we will respond within 24 hours to assist with the process.

What types of Payment do you accept? - All Standard Payments.
We accept all Payments by Visa, Mastercard, and American Express.

What are your shipping options? - 

SMALL ITEMS UNDER 5KG

Australia orders are shipped by Australia Post within 1-3 business days of purchase, with 5-7 day standard post tracking.  All shipping prices will vary depending on location.

Authority to leave: This option is also available at checkout. Australia Post will leave the item in a safe location as described by you during the checkout process. Please simply leave a note at checkout providing the authority to leave and our dispatch team will action this on your behalf. 

MEDIUM ITEMS 5KG TO 40KG

Australia wide orders are shipped by courier (ie TNT, Northline etc) within 1-3 business days of purchase IF the item is in stock, with 5-7 day standard tracking information provided by the chosen courier.  All shipping prices will vary depending on location.

Authority to leave:  This option is also available at checkout.  The courier will leave the item in a safe location as described by you during the checkout process. 

Please simply leave a note at checkout providing the authority to leave and our dispatch team will action this on your behalf. 

Additional Non Delivery Fee:  Please note that if you are NOT HOME for the delivery and have NOT given authority to leave the parcel, there can be a re-delivery fee of  $30 minimum, charged by the courier for the futile delivery.

LARGE ITEMS OVER 40 KG

Large item orders like Reformers are shipped on a 2.4m pallet via courier (ie TNT, Northline etc) within 1-3 business days of purchase, IF the item is in stock.  All orders are provided with a standard tracking information provided by the chosen courier.  This tracking information will help ascertain the day of delivery so someone is available to collect the goods.

Delivery by courier is ONLY a kerbside/driveway delivery option provided by a tail lift truck.  The driver WILL NOT assist in the transporting of the item into the residence or business.  Please ensure you have someone to assist you with this delivery.

Additional Non Delivery Fee:  Please note that if you are NOT HOME for the delivery and have NOT given authority to leave the parcel, there can be a re-delivery fee of  $30 minimum, charged by the courier for the futile delivery.

Depot Pick Up:  If you cannot get assistance on the day of delivery please consider having the goods despatched to the nearest courier depot for you to collect at a more convenient time.  This will avoid any unnecessary futile delivery fees. 

REMOTE AREAS: 

Delivery by courier to remote areas in Australia is limited. If you live in a remote area where the main town is more than 10km away, you will need to contact us  either by phone, email or the contact us form, before purchasing your order as we will need to confer with couriers about the best options available for your needs.

ASSEMBLY AND INSTALLATION: 

We are a Melbourne based company. Consequently you may wish to consider having our friendly team of installers assemble and deliver your Reformer to your residence or business, if you are within a 3 hour drive from our Berwick warehouse. 

Large studio orders outside of this range will need to contact our office via phone, email or the contact us page to discuss alternative arrangements.

Pricing for assembly and installation is dependent on location, however additional information such as apartment accessibility, stairs, the availability of lifts, parking access etc are all important for our team to discern the best course of action for a safe delivery.  Please contact us via phone, email, the contact us form or provide this information at the checkout to so we can provide the best options for your needs.

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you.

Where do you ship from?
We generally ship from our warehouse in Berwick, Victoria.  We generally delivery our orders personally, but can arrange delivery via courier.  Our larger orders will require a forklift to unload as the pallets can be well oversized!